Store Policy 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Shipping Policy

orders below 150 AED a delivery fee of 25 AED will apply. All orders placed in our shop are subject to product availability and will be deliver according to our delivery terms within 2 working days after the order confirmation. 

The cut off time for the Shipment duration is 5 PM.
In case of any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided in your order details. 

Urgent orders and same day delivery are always subject to availability with extra charge of 35 AED within 6-12 hours after order confirmation is done (online payment only).  

Return & Exchange Policy

If you wish to return a product, please contact us at thefluffystation@gmail.com .
We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 14 days of purchase and with proof of payment (i.e. your original order receipt).
If you find your product has a defect, please take the photographic evidence & email us at thefluffystation@gmail.com 
Product must be presented to us before we can proceed with our return policy.
All returns or exchanges particularly in clothing, pet bedding or accessories should be done in person within 7 days from the date of purchase. We are open 7 days in a week just a time confirmation is required. The items should be returned to any of our following address: Dubai South, Expo Street, Shams Road Paradise building P143 after appointment confirmation is sent from our side. If you are unable to come to the provider address, we can also offer pick up service within an applicable pick-up fee of 50 AED in Dubai and 75 AED in other emirates.
When we can not accept returns?
If the returned items do not match our quality standards or our return policy, then we reserve the rights to reject the returns as mentioned below: 

• When ordered item is found altered/ tampered or used 

• When item is food or any type of mouth using related thing for the safety and health care (Exception for case to case with an approval) 

All refunds can be made in the form of store credit/online credit or bank transfer. Credits will only be applied once the returned/damaged item has successfully validated by the warehouse or shop staff. 

 

Return policy for electronic items: 

Our staff will test the items and replace only the item which is found not working as per manual policy for valid warranty. If the whole products is found defective & within the valid warranty, we will replace the whole product or provide you with a store credit voucher with the same amount. If the replacement item/product is not in stock, we will offer you similar looking item/product of the same price. 
If you choose the higher priced item then we will charge the difference amount. Damaged or leaking items/products should be reported to thefluffystation@gmail.com within 24 hours after delivery/purchase confirmation. We will NOT replace or refund any item/product which is found used or tempered or does not meet our quality standard.